Returns & Refund Policy - SKYN

Returns & Refund Policy

SKYN® Returns Policy – Website

Replacement and return

SKYN® does not offer any refunds. However, in the event that the product is either damaged, faulty or incorrect, you may address a request for a replaced product to SKYN®. at anzcustomerenquiries@lifestyles.com within fourteen (14) days from the receipt of the product. SKYN® will evaluate the eligibility of the replacement, based on the details and the photos you provide. When SKYN® requires you to either return or dispose the product on a case-by-case basis, you must comply with this requirement. SKYN® excludes all liability from the use and disposal of a damaged, faulty or incorrect product. You acknowledge and agree that (i) SKYN® may issue a replacement of the product based on its sole decision, (ii) the replacement of a product is the only liability SKYN® has in respect to such a product. Notwithstanding the foregoing, this clause does not apply to any damage caused to the product during the transit between SKYN’s warehouse to your delivery address.

SKYN® Returns Policy – eBay and Amazon

Returns are only permitted in the following 2 cases:

Incorrect product delivered

If you have received incorrect product and you do not wish to keep it, you must return the product to SKYN® Australia within 7 days, together with the original invoice and a written reason for the return, and we will exchange it for the correct product. Any products which you return for credit will only be accepted if they are in the original packaging, in pristine order and condition and have not been opened or tampered with in any way.

The return postage is at SKYN® cost. Please mail to:

LifeStyles® Healthcare
Websales returns
Reply Paid 77687
Richmond VIC 3121

 

Damaged or faulty products

If you receive products that are damaged or faulty (other than product damaged in transit), you must return the products to SKYN® within 7 days, together with the original invoice and a written reason for the return, and we will provide you with replacement products. Please do not return used condoms.

The return postage is at SKYN® cost. Please mail to:

LifeStyles® Healthcare
Websales returns
Reply Paid 77687
Richmond VIC 3121